There is no question that managing a claims organization can be a daunting challenge. From developing staff and following procedures to pleasing customers, executives and shareholders, true success takes an inordinate amount of skill, savvy and patience.

Effective blocking and tackling enables insurers to properly execute on initiatives. Identifying opportunities, optimizing workflows and measuring the right metrics is the catalyst for insurers, self insured’s and administrators to increase productivity, decrease severities, minimize expenses while improving the customer experience and retention.


• Benchmarking- The devil is in the details.
• Organizational Improvement- Leveraging People, Process & Technology.
• Just Win, Baby – Getting the right people into the right positions.
• Perfection- It may be impossible but chasing it will result in excellence.


Christopher Tidball is an executive claims consultant and insurance industry veteran with twenty plus years of leadership experience at Progressive, AIG and 21st Century Insurance.

He began his career as an adjuster in South-Central Los Angeles prior to roles in SIU and claims management throughout the United States. During his tenure, he progressed into various leadership roles with national oversight of claims, quality assurance and recovery operations.

He is the author of multiple books, including Re-Adjusted: 20 Essential Rules To Take Your Claims Organization From Ordinary To Extraordinary. He is a frequent contributor to industry publications, including Claims Magazine and is the host of Blocking & Tackling, a weekly feature at Property Casualty 360.

He is a graduate of Arizona State University, has been married for 22 years and has three sons. He resides in Saint Johns, Florida.